Articles

FAQ FAQ
   GENERAL |    Create a Support Ticket |    Open Tickets |    Pending Tickets |    Closed Tickets |    All Tickets |    FAQ |    News |    Call back   

  1.   I can't find the answer to my question here. What should I do next?
  2.   How did SafeSexID determine the various Diamond Ratings and their associated testing frequencies?
  3.   Why did SafeSexID determine testing for only HIV Type 1 & 2 Antibody, Chlamydia, Gonorrhea, Syphilis and not for others?
  4.   What happens if I fail a subsequent test?
  5.   What if I purchase your service, but then I go to test and I find I have contracted a disqualifying STI?
  6.   How long after I test will my Diamond Rating become available?
  7.   How promptly must I re-test in order to maintain my Diamond Rating?



I can't find the answer to my question here. What should I do next?

For both efficiency and convenience, we encourage you to first use our online support resources available right here: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner of this page, then going to your Order page where you will find our case notes and comments. Although we recognize that each case is unique, our website’s Support Center, Help Desk, Frequently Asked Questions and online Support Ticket System – all provide additional resources to answer the most common questions, and to allow us to investigate any particular issue more closely.

If you have a question not answered here, please open a Support Ticket from the above menu (login to your account is required). The SafeSexID and DrugFreeID support teams monitor new posts and are on hand to provide their expertise, and if necessary, investigate your issue more closely. They respond to most tickets within 48 hours. We add to this FAQ, too, primarily from the questions posed to us through our Support Ticket System. So, your question may help us to help other clients as well.

 
How did SafeSexID determine the various Diamond Ratings and their associated testing frequencies?

We paralleled the disease testing requirements set by the State of Nevada for the licensing of prostitutes. We looked at several jurisdictions for the frequency of testing in their licensing procedures. Nevada has weekly testing for gonorrhea and Chlamydia trachomatis, monthly testing for virus (HIV) and Syphilis. In Australia, monthly to quarterly; New Zealand, twice a year but 10-14 days after condom breakage; Amsterdam, “I go for tests four times a year for STDs and HIV”; Germany, bi-weekly to monthly. While our Five Diamond Rating is set at two month testing, any more frequent testing would naturally qualify for Five Diamond. SafeSexID posts only the results of your most recent test. Since everyone who passes the core STI tests qualifies for Five Diamond, the rating does NOT reflect the frequency of your sexual activity – only that you’ve been tested within two months. The frequency of testing is a subjective evaluation based on your individual risk assessment.
 
Why did SafeSexID determine testing for only HIV Type 1 & 2 Antibody, Chlamydia, Gonorrhea, Syphilis and not for others?

Again, we set our core tests based on the licensing requirements for prostitutes working in the State of Nevada. You can optionally test for other STDs above our core tests and we will report any other tests which you have successfully passed. We do not report any failures on any optional tests, tests beyond our core tests. For any optional tests you take, we will include only those which you pass. We encourage testing, and do not want to stigmatize anyone who is in the process of recovering their health.
 
What happens if I fail a subsequent test?

According to our Terms of Service, you must immediately notify us and reduce your Diamond rating to One Diamond, or deactivate your account or terminate your service entirely. However, once your health is improved and you re-test and we receive your successful test results, your Diamond Rating will be restored to its original.
 
What if I purchase your service, but then I go to test and I find I have contracted a disqualifying STI?

We issue you a One Diamond right away, once you sign up - while we await your testing results. If you fail one of our core tests, you have one year (during the term of your original subscription) in which to regain your sexual health. After passing, your new Diamond Rating will run for one year from the date of your successful test. So, you actually get the time to regain your sexual health - on the house!
 
How long after I test will my Diamond Rating become available?

Everyone receives a One Diamond Rating when they place their order. Each case is unique. If you are about to be tested and you submit your Request Form to your doctor or lab with your test specimens, generally we will receive your test results within a few days, process your results and issue you your Diamond Rating. If you have already been tested and we make the request for your test results, it may take just a few days longer. However, under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), your record holder may take up to 30 days to provide the record to us.
 
How promptly must I re-test in order to maintain my Diamond Rating?

You will receive an email from us about two-weeks before your renewal test day. We allow a 10 day grace period, so you can retest up to 10 days before or 10 days after your test anniversary in order for you to maintain your current rating. If you miss your renewal test, your Diamond Rating will be reduced by one Diamond to the next less frequent test requirement. For example, to stay current with Five Diamonds, you are required to test every two months. If you miss your re-test, your Diamond Rating would be reduced to 4 Diamonds - where you would test every three months. If you miss that three month anniversary, your Diamond Rating would be reduced to 3 Diamonds indicating that you have tested within six months. Miss six months, you are now a 2 Diamond where you test annually. If you miss your test renewal date, whenever you retest and pass, your original rating will be restored. So your Diamond Rating does NOT indicate your sexual activity, only your recency of testing.
 

Continue
// END STS 4.1