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30-Day Money-Back Guarantee

100% refund for 30 days, no questions asked!

If you meet just one extra great person during your SafeSexID membership year, as a result of your Diamond Rating, then the cost of membership has more than paid for itself - on just that one extra person in a year. We guarantee you'll be 100% satisfied or you can cancel your Membership within 30 days and we'll give you a full refund. Of course, we'd like to know your reasons for cancelling so that we can improve our service and customer satisfaction, but you needn't tell us.

To prove our confidence in the service and products we provide and their value to you, we are offering a 30-day, money-back guarantee.

All you have to do is to send us an email to client_services@safesexid.com within 30 days from the purchase date and we will refund you for the full amount of purchase.
You don't have to tell us why you want a refund, but we'll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.

We have always strived to create a company based on customer satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our customers receive excellent service from an honest company in a risk-free environment.


FAQ, Frequently Asked Questions about refunds

How long does it take to receive the refund?
Avers will grant the refund as soon as it is requested. We'll have a check/money order sent to you by mail within 5 days, or you'll see the refund on your credit card statement with the next billing cycle. If there are no exceptional mail delays, you should expect to receive your refund within 20 days from your request.

What happens if I decide to upgrade within 30 days, since I bought one of your services? Do I need to pay the full upgrade price?
If you decide to upgrade your service to a higher Diamond Rating within 30 days since purchase (and assuming you qualify for the higher Diamond Rating, i.e. your testing falls within that rating's requirements), you'll only need to pay the difference in price from the service you bought to the service you'd like to upgrade to. Just email client_services@safesexid.com with your receipt details and we will gladly help you upgrade.

What if I ask for a refund and later I want to purchase one of Avers' services?
We will gladly accept you again as a customer. If you decide to refund a service, please allow 30 days for the bill cycle to archive your previous purchase and we'll welcome you on-board (again).

Exactly how much will I get back if I request a refund?
You will get a check/money order or credit card refund for the full amount we charged. 100% guaranteed!

Are there any non-refundable fees?
There may be some transaction fees charged to you by your credit card or bank which we will not reimburse. We will, however, issue a check/money order or credit card refund for the full purchase amount.

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